Keeping technicians: culture, training and career paths
Why good technicians leave, and the practical things a small shop can do about it, from fair schedules and real training to a career ladder people can see.
Blog
Practical advice on quoting, pricing, memberships and getting paid, for owners of home-service businesses.
Why good technicians leave, and the practical things a small shop can do about it, from fair schedules and real training to a career ladder people can see.
Three honest options turn "is this too expensive?" into "which one is right for us?" — here is how to build them.
A plain-English overview of the common business structures for contractors and home-service owners, what each one generally means, and the specific questions to bring to your accountant and attorney.
A plain-language security checklist for home-service owners: protecting accounts, customer data, gate codes and payments, handling lost phones and departing employees, and spotting the scams that target trades.
The pros and cons of letting customers book home-service appointments online, the difference between request forms and real-time booking, and the settings that keep your schedule under control.
When to ask for payment on completion, when net 15 or net 30 terms make sense, how to decide who gets credit, and how to write terms customers actually follow.
How contractors bill large jobs in stages, by milestone or percent complete, how retainage works, and a worked example from first invoice to retainage release.
A week-by-week plan for a new technician's first month, from paperwork and the truck to ride-alongs, first solo calls and the 30-day review.
How lead marketplaces work for home-service businesses, how to calculate your real cost per job, and the habits that separate contractors who make them pay from those who don't.
How to keep clean books as a contractor or home-service owner without becoming an accountant, including a simple chart of accounts, job costing, receipts and a routine you can stick to.
How customer financing works for home-service jobs, the difference between contractor lending programs and pay-over-time at checkout, what it costs you and how to offer it honestly.
The day-to-day systems a roll-off dumpster company needs, from knowing where every can is to swaps, dry runs, dump tickets and billing overages correctly.