A website chat that books the job
Visitors chat on your site. You choose who answers first: AI, your team, or only your team. Chats land in your Inbox, and bookings land in Requests.
brightair.sites.servflo.ai
Published · edited 2 min ago
Heating & cooling · Springfield, IL
Comfort you can count on
Repairs, installs and tune-ups with upfront prices and a real arrival window.
What we do
Licensed techs, honest prices, and the work guaranteed.
AC repair
Same-day visits, upfront prices.
From $89
Furnace tune-up
21-point check before the cold.
$129
Heat pump install
Quiet, efficient, rebates handled.
Free estimate
4.9
212 Google reviews
"Luis came out the same afternoon and had a new thermostat wired up in under an hour."Ana T. · Springfield
The short answer
Can an AI chat on my website book jobs?
Yes. ServFlo's website chat can let an AI answer visitors first, offer open arrival windows from your online booking rules, and book one after the visitor confirms, or take a request. It never gives prices. Live chat with your team is on every plan; the AI agent is on Grow ($249 a month) and Pro and uses AI credits.
You choose who answers
AI first, your team first with AI as backup, or your team only.
Books real windows
The AI offers open arrival windows from your booking rules, or takes a request.
No prices, no account details
It never names a price and never discusses a customer's bills or appointments.
Who answers
Pick the mode that fits how your office works, and change it any time.
- AI first: the AI replies at once; a person takes over when the visitor asks or the AI is unsure
- People first: your team is told first, and the AI answers if nobody does within the wait you set, or after hours
- People only: no AI
- Replying or clicking Take over stops the AI in that chat; Let AI answer hands it back
- The visitor sees that someone from the team joined, first name only
Flo
Bright Air Heating & Cooling
Send 6 payment reminders
Text and email with a pay link · uses 6 texts
What the AI does
It works only from your own details: hours, service area, services, membership plans and your website's questions and answers.
- Says it's an AI and never passes for a person
- Offers open arrival windows and books one after the visitor confirms
- Without online booking arrival windows, it takes a request
- Asks early for a name and a phone number or email
- Every reply is checked for prices before it's sent
- For dumpster rental businesses, it checks which sizes are free and takes the order
Bright Air Heating & Cooling
Book a visit · takes about a minute
What do you need?
Pick a day
OctoberArrival window
Service address ZIP
We'll text you a reminder the day before and when your tech is on the way.
Answer from the Inbox
Website chats show up in your Inbox with the whole transcript, and owners, admins and dispatchers are notified.
- See whether the visitor is still in the chat or has left
- If they left, your answer goes by text (if they asked for texts) or by email
- Their reply comes back into the same conversation
- Add the chat to an existing customer once you know who it is
- On your ServFlo website, or on any website with a short snippet
Ana Torres
2 days ago · Google
Luis came out the same afternoon I called, explained exactly why our thermostat kept short-cycling, and had a new one wired up in under an hour. Fair price, and he cleaned up after himself. We'll be calling Bright Air for our fall tune-up.
Drafted by Flo
From the review and her last jobGoogle rating
4.9
212 reviews
- 5196
- 412
- 32
- 21
- 11
Questions, answered
Something else on your mind? Ask us and a person will answer.
Can I add the chat to the website I already have?
Yes. ServFlo websites can show the chat button, and any other website can add it with a short snippet from your settings. Chats from both land in the same Inbox.
Does the AI chat give prices?
No. It isn't given your prices, and every reply is checked before it's sent; a reply that names a price is replaced with a line saying your team will confirm the price.
What if the visitor leaves before we answer?
Your answer goes to them as a text if they gave a phone number and checked Text me replies, or as an email if they gave an email. Otherwise it waits in the chat for when they come back. Their reply comes back into the same Inbox conversation.
Will the AI pretend to be a person?
No. It says it's an AI. When the visitor asks for a person, the chat goes to your team and the AI stays quiet in that conversation.
Can the chat AI see my customers' information?
No. It has no way to read a customer's records, bills or appointments. Visitors aren't verified, so bookings and requests from chat aren't linked to a customer until your team does it.
Which plans include website chat?
Live chat answered by your team is on every plan. The AI agent is on the Grow and Pro plans, and its replies use your plan's AI credits; if credits run out, chats go to your team.
Good at your trade. Ready for the business part?
Add your services, invite your crew and send your first quote this afternoon. No card needed to explore, no contract.
- 14 days free
- No card needed to explore
- Unlimited technicians