More reviews, more repeat work, less chasing
See and answer your Google reviews in ServFlo, ask every customer for one, and let reminders and follow-ups send themselves.
Ana Torres
2 days ago · Google
Luis came out the same afternoon I called, explained exactly why our thermostat kept short-cycling, and had a new one wired up in under an hour. Fair price, and he cleaned up after himself. We'll be calling Bright Air for our fall tune-up.
Drafted by Flo
From the review and her last jobGoogle rating
4.9
212 reviews
- 5196
- 412
- 32
- 21
- 11
Google reviews in one place
Your rating, the breakdown and every review, from each of your locations.
Reply in seconds
Let AI draft a warm reply. Nothing posts until you say so.
Reminders that send themselves
Booking confirmations, appointment reminders and on-my-way texts.
Google reviews
Connect your Google Business Profile once. Your reviews come to you, and you answer them without leaving ServFlo.
- Connect your Google Business Profile with your Google sign-in
- Reviews sync every six hours, or whenever you click Sync now
- Reviews from your own customers are matched to them
- AI drafts replies from the review and that customer's last job
- A thank-you email after each job asks for a review
Ana Torres
2 days ago · Google
Luis came out the same afternoon I called, explained exactly why our thermostat kept short-cycling, and had a new one wired up in under an hour. Fair price, and he cleaned up after himself. We'll be calling Bright Air for our fall tune-up.
Drafted by Flo
From the review and her last jobGoogle rating
4.9
212 reviews
- 5196
- 412
- 32
- 21
- 11
Automatic reminders and follow-ups
Start from ready-made messages for field service, edit the words, and turn them on.
- Booking confirmations, and reminders 24 hours and 2 hours before
- On-my-way texts with the tech's first name and ETA
- Quote follow-ups and overdue invoice reminders
- Build your own: before or after a visit, a quote or a due date
- Quiet hours, a daily limit per customer, and STOP handled for you
Schedule
Wednesday, October 14
Dana Reyes
3 jobs
Morgan Lee
Water heater repair
Hartley Dental
Rooftop unit service
Sam Kowalski
Furnace tune-up
Luis Ortega
3 jobs
Oak Ridge HOA
Heat pump install
Jen Alvarez
Thermostat swap
Carlos Mendez
No-heat call
Priya Shah
3 jobs
Pat Ruiz
Maintenance visit
Linda Osei
Duct cleaning
The Brennans
Estimate: new system
Marcus Cole
3 jobs
Riverside Cafe
Walk-in cooler
Dev Patel
AC not cooling
Grace Kim
Membership visit
Email and text campaigns
Send one message to the right customers, see who it reached, and what it brought in.
- Pick who gets it by tags, ZIP code, last service, membership, lifetime value or equipment
- Or use your customer insights: service due soon, likely replacements, customers at risk
- See how many you can reach before you send: only customers who agreed to marketing get it
- Let AI draft the email and text, send yourself a test, then send now or schedule it
- Unsubscribe links, the STOP line and quiet hours are added for you
- Results show deliveries, opens and clicks where your email service reports them, unsubscribes, and the requests, jobs and paid invoices that followed
Reports
Revenue
Revenue
$248,630
12.4%vs $221,200
Jobs completed
612
8.1%vs 566
Average ticket
$406
3.9%vs $391
Close rate
46%
2.1 ptsvs 48.1%
Revenue by week
This periodPreviousWeek of Sep 7$23,500
16.3%vs $20,200
| Revenue by service | Jobs | Revenue | Share |
|---|---|---|---|
| Installs and replacements | 41 | $98,360 | 40% |
| Repairs | 288 | $86,940 | 35% |
| Maintenance and tune-ups | 236 | $31,860 | 13% |
| Memberships | — | $21,264 | 9% |
| Duct cleaning and air quality | 47 | $10,206 | 4% |
Referrals
Turn happy customers into new ones, with a reward for both.
- Every customer gets their own referral link, also in their customer portal and your emails
- Friends land on a page with your offer and send a request in a minute
- Choose the rewards: a credit on their invoice, a discount, or a gift card you send
- A referral counts when the new customer pays their first invoice
- Self-referrals and existing customers earn nothing, and you can cap rewards per customer
- See who referred whom, conversions and rewards in one report
Reports
Revenue
Revenue
$248,630
12.4%vs $221,200
Jobs completed
612
8.1%vs 566
Average ticket
$406
3.9%vs $391
Close rate
46%
2.1 ptsvs 48.1%
Revenue by week
This periodPreviousWeek of Sep 7$23,500
16.3%vs $20,200
| Revenue by service | Jobs | Revenue | Share |
|---|---|---|---|
| Installs and replacements | 41 | $98,360 | 40% |
| Repairs | 288 | $86,940 | 35% |
| Maintenance and tune-ups | 236 | $31,860 | 13% |
| Memberships | — | $21,264 | 9% |
| Duct cleaning and air quality | 47 | $10,206 | 4% |
Bring past customers back
Reach the right customers with the right message, without exporting a list.
- Win-back emails to customers you haven't seen in a year
- Branded email and text templates with merge fields
- Test two versions of a message to see which works
- Tracked QR codes show which truck or sign brought in bookings
Reports
Revenue
Revenue
$248,630
12.4%vs $221,200
Jobs completed
612
8.1%vs 566
Average ticket
$406
3.9%vs $391
Close rate
46%
2.1 ptsvs 48.1%
Revenue by week
This periodPreviousWeek of Sep 7$23,500
16.3%vs $20,200
| Revenue by service | Jobs | Revenue | Share |
|---|---|---|---|
| Installs and replacements | 41 | $98,360 | 40% |
| Repairs | 288 | $86,940 | 35% |
| Maintenance and tune-ups | 236 | $31,860 | 13% |
| Memberships | — | $21,264 | 9% |
| Duct cleaning and air quality | 47 | $10,206 | 4% |
Questions, answered
Something else on your mind? Ask us and a person will answer.
Can I only ask happy customers for a review?
No, and you shouldn't. Google's rules forbid sending only happy customers to review you. ServFlo asks every customer the same way after the job, which keeps your profile safe.
Do texts cost extra?
Every plan includes a monthly allowance of texts. Texts past the allowance are 2.5¢ per message segment, and your billing page shows how many you've used this month.
Will customers get texts late at night?
No. Quiet hours hold messages from 9 PM to 8 AM in your time zone by default. On-my-way texts still go out, since the tech is already driving there.
How do customers opt out?
They can reply STOP to any text, or use the unsubscribe link in any email. ServFlo records consent for each phone number and email address and won't text a number that opted out.
Who gets a marketing campaign?
Only customers who agreed to marketing and haven't unsubscribed or replied STOP. Texts also need permission to text that number. ServFlo checks every person again just before sending and shows who was skipped and why.
How do referral rewards work?
You choose what the person who referred and the new customer get. A credit or discount goes on an invoice as a line; a gift card is marked as sent when you send it. Each reward is issued once.
Can I see every message that went out?
Yes. The Messages log shows each email and text with the exact words sent, when it was delivered, and why a message was held or skipped. Replies come into an inbox in ServFlo.
Good at your trade. Ready for the business part?
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