Blog
Practical advice on quoting, pricing, memberships and getting paid, for owners of home-service businesses.
How to choose arrival windows, what to send before a visit, what a good on-my-way text says, and how to handle running late without losing the customer's trust.
How to tell which field service features a small or mid-size contractor really needs, which enterprise features are worth growing into, and the warning signs that you're buying too much or too little.
How remodelers can handle scope changes without awkward money conversations, from the contract clause to the on-site conversation to the signed change order.
Licensing and insurance rules differ in every state, so instead of a list that goes out of date, here is a method for finding exactly what applies to you, plus the questions to ask each office and agent.
How to work out how much to raise prices, when to do it, how to tell recurring customers and members, and what to say when someone pushes back.
Month-by-month marketing ideas for HVAC, plumbing and lawn care businesses, built around when customers actually need you, with notes on adjusting for your climate.
Ready-to-adapt phone scripts for booking calls, price questions, emergencies, upset customers, reschedules and payment calls, plus how to use them without sounding robotic.
The signs that spreadsheets, paper and a shared calendar are holding your service business back, a simple way to put a dollar figure on it, and how to make the move without losing a week.
Which jobs need a deposit, how to size it from your real up-front costs, what to put in writing, and the state rules to check before you collect.
A short, practical business plan for a trades or home-service company, built around the numbers that matter, with a section-by-section outline and a worked break-even example you can adapt.
The paperwork and habits that protect small general contractors and remodelers when they hire subs, from certificates of insurance to lien waivers with every payment.
Why most service businesses lose customers they've already won, and the practical habits, records and follow-ups that bring them back for the next job.
