Blog
Guides for home-service owners tagged "hiring".
What a customer service rep, a dispatcher and an office manager each do, the signs you need one, the order most shops hire them, and how to split the work in between.
How to write short, usable SOPs and job checklists your crews will actually follow, with examples for arrival, the work itself and closing out the visit.
How home-service businesses can serve Spanish-speaking customers well and run bilingual crews smoothly, from phone calls and quotes to training and safety.
A practical safety plan for technicians who work alone in strangers' homes: check-ins, the right to leave, common hazards, and what to do before, during and after a visit.
How to track field technicians' hours accurately, separate job, travel and shop time, approve timesheets each week and hand clean hours to payroll.
Why good technicians leave, and the practical things a small shop can do about it, from fair schedules and real training to a career ladder people can see.
A week-by-week plan for a new technician's first month, from paperwork and the truck to ride-alongs, first solo calls and the 30-day review.
How the common technician pay plans work, what each one rewards, a worked example comparing them, and the legal basics to check before you switch.
The signs that a one-person service business is ready for its first hire, a worked example of the true cost of a technician, and what to set up before day one so the hire actually frees you up.
Where good technicians actually come from, how to write a job post they answer, and an interview process that shows you who can do the work.
